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As casino consultants, we are always looking for new ways to better serve our customers. That’s why we have released a new 30-second video that shows how casino marketing executives can take control of online reviews at sites such as Yelp …

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Mar 18, 2014 ... This is a continuation of our "Top 10 Key Performance Indicators for Customer Service" with five more customer service KPIs to help retain ...

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In retail, this idea of focusing on the best current customers should be seen as an on-going opportunity. To better understand the rationale behind this theory and to face the challenge of building customer loyalty, we need to break down shoppers into five main types of customers:

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